luca agostini pa 2.0 b
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Luca Agostini PA 2.0TRANSCRIPT
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Presentazione
Dr. Luca Agostini
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
D.lgs. 30 dicembre 2010, n. 235
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Documento informatico
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Firma elettronica/digitale
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Procedimento informatico
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Fascicolo informatico
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Dematerializzazione dei documenti
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Conservazione nel tempo
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Trasmissione informatica dei documenti
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Posta elettronica tra PP.AA.
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Posta elettronica certificata
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Accesso telematico a dati e documenti
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Caratteristiche dei siti
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Contenuti dei siti
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Moduli e formulari on-line
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Istanze telematiche
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Carta di identità elettronica
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Riuso di programmi informatici
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Servizio pubblico di connettività
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Protocollo informatico
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Gestione informatica dei documenti
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Gestione informatica dei flussi
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Protocollato
Verifica preliminare
In elaborazio
ne
Esame finale
Richiesta accolta
Ritiro provvedim
ento
Verifica formale e
protocollazione
Adempimenti del cittadino preliminari al
rilascio
Formazione del provvedimento
Completa
IntegrazioneDocumentazio
ne(02)
Diniego (04)
Provvedimento(06).
Nein
Sottoprocessi
S2
S2
S1
S1
S3
S3
AccoglimentoRitiro del
Provvedimento
Procedimento concluso
FRONT OFFICE FRONT OFFICEBACK OFFICE
Comunicazione Accoglimento e
richiesta integrazione
Lettera accoglimento
(05)
Ja
Sta
to P
roce
dim
.P
roce
ssi
Do
cum
enti
Avvio del procedimento
(01)
Ja
Domanda(00)
SMS1 SMS3
ProvvedimentoJa
Procedimento concluso
SMS2
Nein
Procedimento concluso
Co
mu
nica
zion
eS
tato
Pro
ced
im.
Procedimento concluso
Sottoprocessi
Attesa Registrazi
one
O.K
Ja
Interlocutaria di diniego
(03)
Accoglimento
Nein
Nein
Ja
O.KO.K
Nein
Creazione scheda
procedimento
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
FRONTOFFICE
LA P.A. AL SERVIZIO DEI PROPRI CLIENTI
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Digitalizzazione della documentazione
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Situazione di partenza
SERVIZIO
Prestazione Prestazione Prestazione Prestazione Prestazione
Procedimento Procedimento Procedimento Procedimento Procedimento
Cittadino Cittadino Cittadino Cittadino Cittadino
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
SERVIZIO
Prestazione Prestazione Prestazione Prestazione Prestazione
In progress
Cittadino Cittadino Cittadino Cittadino Cittadino
Input/output
In progress
Input/output
In progress
Input/output
In progress
Input/output
In progress
Input/output
Situazione finale
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Cittadino Cittadino Cittadino Cittadino Cittadino
Input/output Input/output Input/output Input/output Input/output
Internet
Sportello
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
SERVIZIO
Prestazione
In progress
Cittadino
Input/outputControllo della qualitá
Controllo di gestione
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Internet
Sportello
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Information quality sistems
© Archimed 2003 – 2011 Dr. Luca Agostini – 30/03/2011
Grazie per l‘attenzione
Dr. Luca Agostini
www.archimed.bz
…semplifichiamo!