accan's teresa corbin
TRANSCRIPT
![Page 1: ACCAN's Teresa Corbin](https://reader030.vdocumenti.com/reader030/viewer/2022020301/589e74e91a28ab300b8b51db/html5/thumbnails/1.jpg)
CommsDay Summit 2013
8th October
Teresa Corbin Chief Executive Officer, ACCAN
![Page 2: ACCAN's Teresa Corbin](https://reader030.vdocumenti.com/reader030/viewer/2022020301/589e74e91a28ab300b8b51db/html5/thumbnails/2.jpg)
2011/12 2012/13
Q1 51,196 37,777
Q2 48,100 38,287
Q3 52,231 40,021
Q4 42,353 ?
Total 193,702 ?
New Complaints to the Telecommunications Industry Ombudsman
Source: TIO Talks, TIO Annual Report 2011-2012
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Optus Telstra Vodafone All Financial Service providers
0
2000
4000
6000
8000
10000
12000
14000
16000
6135
14579
10368
7720
Customer Complaints to Ombudsman January-March 2013
Source: TIO Quarterly Statistics January-March 2013, FOS Circular Autumn 2013 Statistics report january-March 2013
![Page 4: ACCAN's Teresa Corbin](https://reader030.vdocumenti.com/reader030/viewer/2022020301/589e74e91a28ab300b8b51db/html5/thumbnails/4.jpg)
Thank you• Email: [email protected]
• Twitter: @ACCAN_AU, @ACCAN_CEO
• Ph: 02 9288 4010
• TTY: 02 9281 5322